Terms of service

OVERVIEW

Welcome to Luxenvi.

This website is operated by Luxenvi, a sole proprietorship established in Spain. Throughout this website, the terms "we," "us," "our," and "Luxenvi" refer to Luxenvi.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, Refund Policy, and any additional policies referenced on this website.

If you do not agree with any part of these Terms, you should not use our website or purchase our products.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

These Terms comply with the applicable laws of Spain and the European Union, including mandatory consumer protection legislation where applicable.

We reserve the right to update these Terms at any time. Changes become effective once published on this website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least 18 years of age or have reached the legal age required in your country of residence to enter into legally binding agreements.

You agree not to use our products or services for any unlawful purpose or in violation of any applicable Spanish, European Union, or international law.

You must not:

  • upload malicious software,
  • interfere with website security,
  • attempt unauthorized access,
  • misuse our services,
  • engage in fraudulent transactions.

Any violation of these Terms may result in suspension or permanent termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders where permitted by law, including but not limited to suspected fraud, abuse of our policies, pricing errors, or violations of these Terms.

While we take reasonable steps to protect your information, you acknowledge that internet communications cannot be guaranteed to be completely secure.

Payment information is processed securely through Shopify and our authorized payment providers. Luxenvi does not store complete payment card details.

You may not reproduce, duplicate, copy, sell, or exploit any part of our website, products, trademarks, images, or content without our prior written permission.

Section headings are included solely for convenience and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY OF INFORMATION

We make every reasonable effort to ensure that all information published on this website is accurate and up to date.

However, occasional typographical errors, inaccuracies, or omissions may occur regarding:

  • product descriptions,
  • pricing,
  • stock availability,
  • delivery estimates,
  • promotional offers,
  • specifications.

We reserve the right to correct such errors at any time without prior notice, including after an order has been placed where legally permitted.

Historical information published on this website is provided for reference purposes only and may no longer be current.

Nothing on this website constitutes professional, financial, or legal advice.

SECTION 4 – PRODUCTS, PRICES & SERVICES

All prices displayed on this website are shown in Euro (€) unless otherwise stated.

Prices may change without prior notice.

We reserve the right to:

  • discontinue products,
  • modify product specifications,
  • limit purchase quantities,
  • refuse orders where necessary,
  • update product pricing.

We strive to display product colours and images as accurately as possible.

However, actual colours may vary depending on your device, monitor settings, or lighting conditions.

Certain products may only be available online and may be offered in limited quantities.

Availability is not guaranteed until an order has been confirmed and payment has been successfully processed.

Returns and exchanges are governed by our Refund Policy.

SECTION 5 – ORDERS, BILLING & ACCOUNT INFORMATION

By placing an order, you confirm that all information you provide is accurate, complete, and up to date.

You agree to provide:

  • accurate billing information,
  • valid shipping information,
  • a working email address,
  • a valid payment method.

We reserve the right to refuse, limit, or cancel any order where we reasonably believe that:

  • fraudulent activity exists,
  • pricing errors have occurred,
  • stock is unavailable,
  • payment cannot be verified,
  • our policies have been violated.

If we cancel an order after payment has been received, any refund due will be processed using the original payment method in accordance with applicable law.

Customers are responsible for keeping their account information accurate and updated.

For details regarding returns, cancellations, and refunds, please refer to our Refund Policy.

SECTION 6 – OPTIONAL TOOLS

From time to time, Luxenvi may provide access to third-party tools, applications, or services that we neither monitor nor control.

These tools are provided on an "as is" and "as available" basis without any warranties or guarantees.

Your use of any third-party tool is entirely at your own risk, and you should review the applicable terms and conditions of the third-party provider before using such services.

We may introduce new features, services, or tools in the future. Unless otherwise stated, such features shall also be governed by these Terms of Service.

SECTION 7 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, products, or services.

These links are provided solely for your convenience.

Luxenvi does not control, endorse, or assume responsibility for the content, privacy practices, security, or availability of any third-party website.

If you choose to access a third-party website, you do so entirely at your own risk.

We are not responsible for any damages, losses, or claims arising from your use of third-party websites, products, or services.

Before engaging with any third-party provider, we recommend reviewing their terms, privacy policy, and other applicable policies.

SECTION 8 – USER CONTENT, REVIEWS & FEEDBACK

If you submit reviews, comments, suggestions, ideas, photographs, testimonials, or other content ("User Content") to Luxenvi, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, modify, translate, and display such content for marketing, promotional, and business purposes.

You represent and warrant that:

  • You own or have permission to submit the content.
  • The content does not infringe any intellectual property rights.
  • The content is accurate and not misleading.
  • The content is not unlawful, defamatory, abusive, threatening, discriminatory, obscene, or offensive.
  • The content does not contain malicious software or harmful code.

We reserve the right, but are not obligated, to remove or edit any User Content that we reasonably believe violates these Terms or applicable law.

You remain solely responsible for the content you submit.

SECTION 9 – PERSONAL INFORMATION

Your use of this website is also governed by our Privacy Policy.

Luxenvi processes personal information in accordance with:

  • Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR),
  • Organic Law 3/2018 on Personal Data Protection and Digital Rights (Spain),
  • other applicable European Union and Spanish data protection legislation.

Information collected may include:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information (processed securely through authorised payment providers)
  • Order history

We process your information only for legitimate business purposes, including:

  • processing orders,
  • providing customer support,
  • fraud prevention,
  • legal compliance,
  • improving our services.

For complete details regarding your privacy rights, please review our Privacy Policy.

SECTION 10 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

  • product descriptions,
  • pricing,
  • promotions,
  • discounts,
  • availability,
  • delivery estimates,
  • shipping charges,
  • technical specifications.

Luxenvi reserves the right to correct any such errors at any time without prior notice, including after an order has been placed, where permitted by applicable law.

If an obvious pricing or technical error has affected your order, we will contact you before processing the order to offer the option to proceed with the corrected information or cancel the order with a full refund.

We are under no obligation to update website information except where required by applicable law.

SECTION 11 – PROHIBITED USES

In addition to any other prohibitions set out in these Terms of Service, you agree not to use this website or its content for any purpose that:

  • Violates any applicable law or regulation.
  • Infringes upon the intellectual property rights of Luxenvi or any third party.
  • Harasses, abuses, threatens, intimidates, or discriminates against any individual or group.
  • Contains false, misleading, or fraudulent information.
  • Uploads or transmits viruses, malware, ransomware, spyware, or any other harmful software.
  • Attempts unauthorized access to our servers, systems, customer accounts, or databases.
  • Interferes with the proper operation or security of the website.
  • Collects or tracks the personal information of other users without authorization.
  • Uses automated systems, bots, spiders, crawlers, or scraping tools to access our website.
  • Attempts to manipulate pricing, discounts, promotions, or inventory.
  • Places fraudulent or abusive orders.
  • Uses stolen payment methods or false identities.
  • Engages in money laundering, fraud, or any criminal activity.
  • Violates applicable Spanish, European Union, or international laws.

Luxenvi reserves the right to suspend or permanently terminate any account or order that violates these Terms or applicable law.

SECTION 12 – DISCLAIMER OF WARRANTIES

To the maximum extent permitted under applicable law, our website, products, and services are provided on an "AS IS" and "AS AVAILABLE" basis.

While we make every reasonable effort to ensure uninterrupted access to our website, we do not guarantee that:

  • the website will always be available;
  • the website will be free from interruptions;
  • the website will be free from technical errors;
  • information published will always be completely accurate;
  • defects will be corrected immediately.

Nothing contained on this website constitutes a warranty unless expressly stated.

Nothing in these Terms excludes or limits any statutory consumer rights available under Spanish or European Union law.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Luxenvi shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • use of the website;
  • inability to access the website;
  • delays in delivery caused by third parties;
  • technical failures beyond our reasonable control;
  • unauthorized access by third parties;
  • data loss;
  • business interruption;
  • loss of profits;
  • loss of revenue;
  • loss of opportunity.

Our total liability for any claim relating to an order shall not exceed the amount actually paid by the customer for that order, except where greater liability is required under applicable law.

Nothing in these Terms limits liability for:

  • fraud or fraudulent misrepresentation;
  • gross negligence;
  • death or personal injury caused by negligence;
  • mandatory consumer rights under Spanish or European Union legislation.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Luxenvi, its owner, employees, contractors, suppliers, service providers, and business partners from any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from:

  • your breach of these Terms;
  • misuse of the website;
  • violation of applicable law;
  • infringement of third-party intellectual property rights;
  • fraudulent or unlawful activity committed by you.

This obligation survives the termination of these Terms where permitted by law.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is found by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall continue in full force and effect and shall remain legally binding.

Any invalid provision shall be interpreted, where possible, in a manner consistent with its original purpose and applicable law.

SECTION 16 – TERMINATION

These Terms of Service remain effective unless and until terminated by either you or Luxenvi.

You may stop using our website and services at any time.

We reserve the right to suspend or terminate your access to our website, account, or services immediately, without prior notice, if we reasonably believe that:

  • You have violated these Terms of Service.
  • You have engaged in fraudulent or unlawful activity.
  • You have misused our website or services.
  • Your actions may harm Luxenvi, its customers, or third parties.

Termination shall not affect any rights, obligations, or liabilities that arose before the termination date.

Any provisions that by their nature should survive termination—including intellectual property rights, limitation of liability, indemnification, governing law, and dispute resolution—shall remain in effect after termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, Cookie Policy, Legal Notice, and any additional policies published on this website, constitute the entire agreement between you and Luxenvi regarding your use of our website and services.

They supersede all previous agreements, communications, negotiations, and understandings, whether written or oral.

If Luxenvi does not immediately enforce any provision of these Terms, this shall not constitute a waiver of that right.

SECTION 18 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Kingdom of Spain.

Nothing in these Terms limits any mandatory consumer rights granted under Spanish law or European Union legislation.

Any dispute arising from these Terms or your use of this website shall be subject to the jurisdiction of the competent courts of Spain, unless applicable consumer protection legislation provides otherwise.

Where legally required, consumers may also have access to alternative dispute resolution mechanisms available under European Union law.

SECTION 19 – CHANGES TO THESE TERMS

Luxenvi reserves the right to modify, update, or replace these Terms of Service at any time.

Changes become effective immediately upon publication on this website unless otherwise stated.

Customers are encouraged to review these Terms periodically.

Your continued use of our website after any updates constitutes your acceptance of the revised Terms.

If you do not agree with any changes, you should discontinue using our website and services.

SECTION 20 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service or require further information, please contact us:

Luxenvi
Sole Proprietor

Business Address:
Etxebarri Zeharbide 9, 01 C
48600, Moreaga
Spain

Email:
support@luxenvi.shop

We aim to respond to all customer enquiries within a reasonable timeframe.